The site is going crazy, help!

[PL Team]

We are aware that the site is currently behaving badly and we assure you the Madams are cracking the whip on us to get things straight. You may or may not have noticed that on April 1st, we lost ALL profile information pertaining to the interview questions you filled out when you signed up. Sad part was that it wasn't an April Fools joke. I'm sure you understand this is valuable data for a networking site so we will fight to the end to restore everything to a normal state.

So we've built a time machine...In the next day or so PL will revert to March 31st and all data created from that date until now will be reset (aka lost). There is a SLIGHT chance we'll be able to get that info back, but this fix is way better than just losing all profile data back to day 1.

What about photos uploaded since then?
Try not to upload them again just yet until we announce its ok to do so, the site is actively being worked on and is not stable.

What about blog posts and forum posts since then?
Sorry, it really does suck but they will be gone. Like I said there is a VERY slight chance we'll be able to get em back though.

What about members that joined since then?
We've exported the most current data before pulling the plug for repairs and will send a special invitation to those recent members to rejoin explaining they'll have to fill out the profile info.

Thanks for your patience.
For the latest on the recovery, follow us on Twitter. http://www.twitter.com/pinuplifestyle

[Desirée {PL Team}]

Not yet, Mel. We're just doing a little test now. Once everything is back to the way it should be - for SURE, we'll make an announcement letting you know it's safe! :D

Melia deMure said:

can we redo our interview questions now?

[Edson Carlos]

HUGE update folks. We've been fighting with support and engineers for weeks now about

1: Losing the data to begin with.
2: Improperly restoring our data and losing 2.5wks of viva members that joined
3: lack of response and urgency.
4: needing to repeat myself over and over to different people.
Additionally other bugs popped up in between that have been reported also...


Well I f****** had it today and sent an email directly to the CEO asking for immediate action.


From: xxx C. xxx
Sent: Wednesday, April 22, 2009 12:31 PM
To: Gina xxxxxx
Subject: URGENT OPERATIONS ISSUE

Hi Gina,

My name is XXX and I'm a network creator thats been in the service industry in operations for over a decade. I would like to bring a mega disaster to your desk. Case #: 090401-000335

The things being done wrong by your support/engineering staff here are incredible. The lack of continuity of service and a complete failure of proper "data reflection" is mind boggling, Henry seemed to be the ONLY staff member (outside of the always helpful Laura of course) that truly understood the issue and what needs to happen. I beg for your attention on this matter and hope you are able to assist us with a network that has been proudly featured on the your blog twice, and is heavily monitored to create a true networking experience for users vs. "another social network".

We do nothing more than to praise your company for giving us a platform to build a powerful network with true advertisers and amazing options to integrate 3rd party tools and ad ons. At this pace, our thoughts are nowhere near that. Help!

I can be contacted directly at: xxx-xxx-xxx0

xxx C. xxx

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THE REPLY WITHIN 10 MINUTES:

xxx,

I don’t have any context for the issues here, but let me get the right people on the case from our end. We will not only figure out the plan from here, but also look to ensure that we don’t create this type of perception again. Obviously, that is not our intention.

Jason xxx, our SVP of Business Operations, will take it from here.

Gina

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xxx,

Thanks for reaching out on this. I've been reviewing the history and the go forward options with my team. Are you available to speak by phone at 3PM PT today and we can walk through next steps?

Thanks,

Jason

--

Jason xxx
SVP of Business Operations

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Outcome:

In the next few days we will have data restored, we will NOT be taking a time machine back to 3/31, instead ONLY profile data will be restored for the members that had it, all other content will be unaffected (blogs,pics,music, forum posts etc...YAY!). Additionally I will be receiving 2 phone updates per day.

Thank you all for your patience, keep PL strong and we'll f****** move mountains to keep you all happy.

DC/Desi

[Noni Valentine]

this sucks so all my points are getting lost again ?... that cornbread daddy cool put up looks yummy lmao luv u guys!

[Edson Carlos]

No, outcome is you will NOT lose points. You get points for content you create, this time we won't be losing any content.

Noni Valentine said:

this sucks so all my points are getting lost again ?... that cornbread daddy cool put up looks yummy lmao luv u guys!

[Wink Holliday]

I love, seriously love, the effort that you personally put into creating and maintaining this community for us. Thank you, from the bottom of my heart.

[NolaChick™ {Madam}]

Sounds great, DC! Thanks for keeping on top of it for us!!

[Melia deMure {★}]

thanks for working so hard for us, dc and dez! we love you and PL!!!

[Violet Fox]

Hooray!! And this.. Is why PL is amazing.. That and all the pretty people hehe.

I love it here, and it's great to have a wonderful team devoted to caring for the community on this site.

[Seanna {Madam}]

Dee and DC you two REALLY do f*n rock my socks.

[Ruby-Rose Rex {★}]

I love when you guys lay the smack down! In the words of Paris Hilton "that's hot"

[Edson Carlos]

Profile question answers have been RESTORED ! http://www.pinuplifestyle.com/forum/topics/profile-question-answers...